Summary of report contentHealthwatch East Sussex conducted visits to 44 care homes for older people in their area rated as either good or outstanding by the CQC, their object to understand and share good practice amongst local social care providers. The focus for their visits, conducted using observation and questions prepared in advance for residents and staff, was to understand the levels of choice and independence available to residents. This was closely tied to enquiries and observations made about accessing outdoor space and feeling part of the community. What they found was that choice and independence is linked to amenities, information and communication and activities. In addition they saw very good practice where care homes brought communities into the care setting whether this is through visits from children who attend a local nursery or a range of different animals. There is a correlation with care quality and the quality of activity coordinators; good coordinators will offer a range of activities at the home such as gardening as well outside the home such as visits to the seafront or cinema. Some suggestions include residents newsletters, meetings and welcome packs, indoor and outdoor sensory spaces, roles for residents such as ambassador, access to transport to do outings, access to technology such as Skype and Alexa and importantly the ability to feedback to staff and see change happen as a result.
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Wave 5 care home visits: Enter and view
Healthwatch East Sussex
Date of publication
Friday, 1 November, 2019
Type of report
Enter and view
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of staffing
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Types of disabilities
Types of long term conditions
Alzheimer’s disease or dementia
Deafness or severe hearing impairment
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?