Wandsworth urgent care survey

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Summary of report content

A survey produced by Healthwatch Wandsworth exploring local Urgent Care Services. The questions address the experiences of service users when accessing services in an ‘urgent situation’, i.e. a situation where someone needs health or social care advice, care or treatment on the same day. This is different to an emergency situation where the situation is serious or life threatening. Examples of urgent situations are suspected broken bones, sprains and running out of essential medicines.

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General details

Report title 
Wandsworth urgent care survey
Local Healthwatch 
Healthwatch Wandsworth
Date of publication 
Thursday, 8 February, 2018
Type of report 
Key themes 
Waiting time to be seen once arrived at appointment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Urgent care services
Urgent and emergency care services 
Urgent care services

Details of people who shared their views

Number of people who shared their views 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.