The Walton Centre NHS Foundation Trust July 2019-March 2020

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Summary of report content

Healthwatch Sefton collected feedback about The Walton Centre NHS Foundation Trust between July 2019-March 2020 from 59 people. 

The report found that people rated the treatment and care of the hospital highlight, with staff also receiving positive feedback. Facilities and surroundings were the most negatively reviewed, particularly around car parking. 

Healthwatch Sefton will be monitoring the areas for improvement.

The service provider responded positively to the report and recommendations. 

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Report 
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General details

Report title 
The Walton Centre NHS Foundation Trust July 2019-March 2020
Local Healthwatch 
Healthwatch Sefton
Date of publication 
Monday, 1 July, 2019
Date evidence capture began 
Monday, 12 October, 2020
Date evidence capture finished 
Tuesday, 31 March, 2020
Type of report 
Report
Key themes 
Access
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Holistic support
Information providing
Medication
Quality of care
Quality of treatment
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Support
Healthwatch reference number 
Rep-7769

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
User stories
How was the information collected? 
Website Feedback
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of people who shared their views

Number of people who shared their views 
59
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.