The Walton Centre listening event

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Summary of report content

In December 2017 Healthwatch Liverpool and Healthwatch Knowsley visited The Walton Centre NHS Foundation Trust to speak with patients and families to find out what they thought was good, and what could be improved about the service. Patients were asked questions that had been jointly agreed between Healthwatch and The Walton Centre: what they thought worked well, what improvements they would like to see, whether they felt well informed regarding appointments and medical conditions and whether staff members introduced themselves. Healthwatch also explored opinions on dignity and respect and asked patients to rate the service. During the event, Healthwatch staff visited the wards and spoke with 38 patients, the majority of whom reported excellent patient experience. Patients were reported to be very happy with the services provided at the Trust and over two thirds gave it top marks with a rating of five out of five stars. The few issues raised related to communication, pain medication and food. All feedback has been shared with The Trust and commissioners.

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General details

Report title 
The Walton Centre listening event
Local Healthwatch 
Healthwatch Liverpool
Date of publication 
Monday, 15 January, 2018
Date evidence capture began 
Thursday, 7 December, 2017
Date evidence capture finished 
Thursday, 7 December, 2017
Type of report 
Enter and view
Key themes 
Booking appointments
Building and facilities
Communication between staff and patients
Continuity of care
Information providing
Quality of appointment
Quality of care
Quality of staffing
Quality of treatment
Staff attitudes
Staff levels
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
If this work has been done in partnership, who is the partner? 
Healthwatch Knowsley
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds

Details of people who shared their views

Number of people who shared their views 
Age group 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.