Summary of report content
Healthwatch Halton carried out 11 visits to the Urgent Care Centres in 2019 and a survey which 171 people responded to. The survey was split into 2 parts - investigating their experiences in the waiting room and then experiences after they have been seen.
The report found that the satisfaction decreased the longer a patient waited to be seen. The majority of patients reported that they had gone straight to the urgent care centre without seeking help anywhere else. Although, those who did seek help before, were unable to book appointments with their GP practice.
Service provider responses have been included.