Waiting for Hospital Care

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Summary of report content

Healthwatch Surrey ran a survey to provide insight for services supporting people on hospital waiting lists.  They heard from 182 people.

They found that any need to wait is worrying for many patients and uncertainty about how long people have to wait is a major concern in its own right.  The negative effects of waiting include physical effects, effects on mental health and socio-economic detriment.

only one in three felt the hospital had given them helpful information and support; one in four felt their GP had given them helpful information and support.

Around two in five had been given information on how long their wait might be.  Over half felt they hadn’t received enough information about their wait and nearly two thirds felt the hospital should update them on a monthly basis.

The report contains two recommendations about better information to patients about waiting times and support during waiting times.

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General details

Report title 
Waiting for Hospital Care
Local Healthwatch 
Healthwatch Surrey
Date of publication 
Tuesday, 2 August, 2022
Date evidence capture began 
Tuesday, 1 March, 2022
Date evidence capture finished 
Saturday, 30 April, 2022
Key themes 
Communication between staff and patients
Holistic support
Information providing
Lifestyle and wellbeing
Waiting times and lists for treatment

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Inpatient care

Details of people who shared their views

Number of people who shared their views 
Age group 
1-15 years
16-17 years
18-24 years
25-64 years
65-85 years
85 +
Black/ African / Caribbean / Black British
Other ethnic group
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.