Vulnerable People needing Help through PIP and ESA, Brighton and Hove

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Summary of report content

In 2017, Healthwatch Brighton and Hove received information from a number of local sources about the manner in which Personal Independence (PIP) and ESA Employment Support Allowance (ESA) assessments were being conducted, and the negative impacts this was having on some claimants. Healthwatch Brighton and Hove were concerned that if these reports were accurate that some individuals might not be able to properly access benefits and advice,and that this could damage their wellbeing and perhaps emotional and mental health. This report provides a sample of the individual case studies (10) and supporting organisational data that Healthwatch was provided with. It highlights the general issues that emerged from this research, and provides recommendations to the assessing organisations (ATOS and Maximus). Numerous local organisation (statutory and voluntary) were contacted to provide information for this report. A number of organisations responded. Healthwatch Brighton and Hove used information provided by other organisations to produce this report. Numerous recommendations were made as a result of this report. Despite a request from Healthwath, the providers did not provide a resonse. The report will be presented to the Health & wellbeing Board.

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General details

Report title 
Vulnerable People needing Help through PIP and ESA, Brighton and Hove
Local Healthwatch 
Healthwatch Brighton And Hove
Date of publication 
Thursday, 15 February, 2018
Date evidence capture began 
Thursday, 15 February, 2018
Date evidence capture finished 
Thursday, 15 February, 2018
Type of report 
Service evaluation
Key themes 
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 

Details of health and care services included in the report

Social care services 

Details about conditions and diseases

Types of disabilities 
Types of long term conditions 
Not known

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.