Visits to mental health crisis support services in Northamptonshire

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Summary of report content

Healthwatch Northamptonshire has been carrying out a series of visits to NHS and Social Care funded services in Northamptonshire to ascertain the experience and opinions of service users, with a focus on mental health. They wanted to understand more about people’s experiences of mental health crisis support, so visited services provided by Northamptonshire Healthcare NHS Foundation Trust (NHFT) and Mind, the main providers of mental health crisis support in the county

The report outlines visits to two NHFT Crisis Houses in the county and a Crisis Café at Wellingborough Mind and observed good care that was centred around the needs of the service users. The service users Healthwatch Northamptonshire spoke to also commended the support they were given. Both services were clearly beneficial to those that used them and necessary to supports people experiencing a mental health crisis.

There were 4 recommendations for the Mind Crisis Café in Wellingborough, 3 for the Martins and 4 for the Warren.  Recommendations covered issues including the use of volunteers, increasing the service, improving décor and furnishings, improving awareness of the services and keeping up with the excellent standard of care and support provided.

The report includes responses from the two providers to the recommendations.

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General details

Report title 
Visits to mental health crisis support services in Northamptonshire
Local Healthwatch 
Healthwatch Northamptonshire
Date of publication 
Monday, 30 March, 2020
Date evidence capture began 
Tuesday, 22 October, 2019
Date evidence capture finished 
Thursday, 28 November, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Health promotion
Information providing
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Engagement event
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Mental health services 
Mental health crisis service
Community services 
Community based services for people with mental health needs

Details about conditions and diseases

Types of long term conditions 
Mental health condition
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.