Healthwatch Northamptonshire has been carrying out a series of visits to NHS and Social Care funded services in Northamptonshire to ascertain the experience and opinions of service users, with a focus on mental health. They wanted to understand more about people’s experiences of mental health crisis support, so visited services provided by Northamptonshire Healthcare NHS Foundation Trust (NHFT) and Mind, the main providers of mental health crisis support in the county
The report outlines visits to two NHFT Crisis Houses in the county and a Crisis Café at Wellingborough Mind and observed good care that was centred around the needs of the service users. The service users Healthwatch Northamptonshire spoke to also commended the support they were given. Both services were clearly beneficial to those that used them and necessary to supports people experiencing a mental health crisis.
There were 4 recommendations for the Mind Crisis Café in Wellingborough, 3 for the Martins and 4 for the Warren. Recommendations covered issues including the use of volunteers, increasing the service, improving décor and furnishings, improving awareness of the services and keeping up with the excellent standard of care and support provided.
The report includes responses from the two providers to the recommendations.
Visits to mental health crisis support services in Northamptonshire
Date evidence capture began
Tuesday, 22 October, 2019
Date evidence capture finished
Thursday, 28 November, 2019
Building and facilities
Communication between staff and patients
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Mental health services
Mental health crisis service
Types of long term conditions
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible impact (not cost related)