Virtual Visit to Shared Lives Stoke

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Summary of report content

Due to the outbreak of the Coronavirus Pandemic and the former suspension of the Enter and View Programme, Healthwatch Stoke-on-Trent took the opportunity to pilot a series of virtual visits to ensure that public conversations, experiences and concerns can continually be shared with their local Healthwatch.

Healthwatch Stoke-on-Trent organised an announced virtual visit to Shared Lives Stoke between 19 July 2021 and 23 July 2021. The Shared Lives project looks for carers who can welcome an adult with learning disabilities into their home to live.

18 individuals participated and shared personal experiences. The 18 outcomes were shaped and discussed in the largely positive findings around the following 5 quality measures:

  • COVID-19 Safety
  • Effectiveness of Care
  • Communication
  • Leadership and Management
  • Adaption and Responsiveness

The report features the positive delivery of service at Shared Lives Stoke and the adapted service adjustments during COVID-19, but it should be noted that there are 5 recommendations for consideration which are based upon participant opinions.

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General details

Report title 
Virtual Visit to Shared Lives Stoke
Local Healthwatch 
Healthwatch Stoke-on-Trent
Date of publication 
Friday, 27 August, 2021
Date evidence capture began 
Monday, 19 July, 2021
Date evidence capture finished 
Friday, 23 July, 2021
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Holistic support
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing

Methodology and approach

Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Community services 
Community based services for people with a learning disability

Details of people who shared their views

Number of people who shared their views 
Does the information include public's views? 
Not applicable
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.