Summary of report content
Healthwatch Waltham Forest undertook a virtual visit to George Mason Lodge Care Home on 10th and 11th September 2020, as one of a series of visits to older people living in care homes in Waltham Forest. They spoke to 4 residents and 5 members of staff.
They found that the staff team were shown to offer an excellent level of care to those living there. The home had a welcoming, relaxed and comfortable atmosphere. Healthwatch Waltham Forest observed staff delivering care to residents in a kind caring and compassionate manner that showed dignity and respect. Staff listened to the residents' needs and were approachable. The staff team were knowledgeable about the people they were caring for. Staff enabled residents who were independent to enjoy their space and continue to remain independent. Residents appeared happy with the choice of activities on offer and they were able to access and enjoy these. Residents were happy with the food choices and felt that the menus met their needs and were culturally appropriate. Residents enjoyed their space, inside and outside in the garden.
Despite the many challenges that the COVID-19 pandemic has presented within the service, Healthwatch Waltham Forest found that the provider responded to the needs of the people using the service quickly and efficiently by adapting their service provision as necessary in order to ensure the safety and wellbeing of their residents while maintaining a high quality of care. Activities for residents were delivered safely and efficiently accommodating their needs where possible.
The report contains 2 recommendations about staff awareness of sources of support during the pandemic and about promoting the quality of care provided by the home as a model of good practice. The report includes a response from the provider.