Virtual Visit to Davlyn House

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Summary of report content

Healthwatch Stoke-on-Trent conducted an announced Virtual Visit to Davlyn House Care Home between 11 May 2021 and 19 May 2021. The rationale for the virtual visit was to capture the experiences and opinions of managers, staff, residents and relatives associated with the care home, in order to identify what works well, not so well and what could be improved to enhance the quality of service delivery. 29 individuals participated and shared personal experiences.

The report looks at the following themes:

  • COVID-19 Safety, including access to healthcare for residents and PPE
  • The effectiveness of care and quality of food
  • Communication, both in terms of communication between staff and residents and residents and their friends and relatives
  • The quality of leadership and management
  • Adaption and responsiveness in the light of changes to Covid-19 guidance, including visits from relatives and activities

The report includes three recommendations for improvement about additional landline, how residents’ independence can be encouraged and a regular newsletter.  The report includes a response from the provider indicating the changes they are considering making as a result.

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General details

Report title 
Virtual Visit to Davlyn House
Local Healthwatch 
Healthwatch Stoke-on-Trent
Date of publication 
Monday, 14 June, 2021
Date evidence capture began 
Tuesday, 11 May, 2021
Date evidence capture finished 
Wednesday, 19 May, 2021
Key themes 
Access
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Food and nutrition
Health protection
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff training

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
29
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.