Virtual engagement - the Urgent Care Centre and NHS 111 First

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Summary of report content

Healthwatch St Helens undertook a virtual listening event on 3 December 2020 with St Helens Clinical Commissioning Group about the Urgent Treatment Centre, NHS 111 First and how the new tier system applied to the local area. People were able to ask questions of the professionals giving the presentations.

People wanted to know whether treatments were available at the urgent treatment centre, whether a GP and phlebotomy services were on site, whether they can choose to have an appointment at the most convenient hospital to them if they rang NHS 111.

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General details

Report title 
Virtual engagement - the Urgent Care Centre and NHS 111 First
Local Healthwatch 
Healthwatch St Helens
Date of publication 
Friday, 30 April, 2021
Date evidence capture began 
Thursday, 3 December, 2020
Date evidence capture finished 
Thursday, 3 December, 2020
Key themes 
Booking appointments
Quality of care
Service delivery organisation and staffing

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Urgent and emergency care services 
Accident & emergency
Urgent care services

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.