Summary of report contentThis is a report which was written by Healthwatch Bolton detailing patient’s views on waiting times across surgeries on Chorley Roads in Bolton (Avondale Health Centre, Howards Pharmacy, Triangle Church Café, St Luke’s and UCAN Centre). The comments were collected in August 2017, producing 361 comments which 61 were used in this analysis. The comments which were collected were analysed as follows: How long people are currently waiting for routine primary care appointments. What people considered to be an acceptable waiting time for a routine primary care appointment. Suggestions for improvements to the service overall Following this, Healthwatch Bolton made 4 recommendations but there was no response from the service provider.
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Views on Waiting Times Chorley Roads, Bolton
Date of publication
Thursday, 24 August, 2017
Type of report
Quality of appointment
Quality of care
Quality of staffing
Waiting times and lists for treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
Primary care services
Secondary care services
Number of people who shared their views
All people 18 and over
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?