Views on Waiting Times Chorley Roads, Bolton

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Summary of report content

This is a report which was written by Healthwatch Bolton detailing patient’s views on waiting times across surgeries on Chorley Roads in Bolton (Avondale Health Centre, Howards Pharmacy, Triangle Church Café, St Luke’s and UCAN Centre). The comments were collected in August 2017, producing 361 comments which 61 were used in this analysis. The comments which were collected were analysed as follows: How long people are currently waiting for routine primary care appointments. What people considered to be an acceptable waiting time for a routine primary care appointment. Suggestions for improvements to the service overall Following this, Healthwatch Bolton made 4 recommendations but there was no response from the service provider.

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General details

Report title 
Views on Waiting Times Chorley Roads, Bolton
Local Healthwatch 
Healthwatch Bolton
Date of publication 
Thursday, 24 August, 2017
Type of report 
Key themes 
Booking appointments
Quality of appointment
Quality of care
Quality of staffing
Staff attitudes
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.