Views from the waiting room - Outpatients report

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General details

Report title 
Views from the waiting room - Outpatients report
Local Healthwatch 
Healthwatch North East Lincolnshire
Healthwatch North Lincolnshire
Date of publication 
Saturday, 31 March, 2018
Date evidence capture began 
Monday, 20 November, 2017
Date evidence capture finished 
Friday, 15 December, 2017
Type of report 
Report
Key themes 
Access
Administration
Admission
Booking appointments
Cancellation
Car parking charges
Communication between staff and patients
Complaints procedure
Consent to care and treatment
Diagnosis
Discharge
Health promotion
Health protection
Information providing
Quality of appointment
Quality of patient transport
Referrals
Service delivery organisation and staffing
Staff attitudes
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 
Rep-5937

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Diagnostic and/or screening service - single handed sessional providers
GP practice
Optometry services
Secondary care services 
Acute services without overnight beds / listed acute services with or without overnight beds
Appointments
Cardiology
Ear, nose and throat
Gastroenterology
Haematology
Oncology
Ophthalmology
Orthopaedics
Outpatients
Pain management clinics
Radiography
Respiratory medicine
Urology
Other services 
Patient transport

Details about conditions and diseases

Conditions or diseases 
Blood and immune system conditions
Cancer
Cardiovascular conditions
Digestive tract conditions
Ear nose and throat conditions
Eye conditions
Musculosceletal conditions
Neurological conditions
Respiratory conditions
Urological conditions
Types of disabilities 
Not known
Types of long term conditions 
Not known
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
381
Age group 
Not known
Gender 
All
Ethnicity 
Not known
Does the information include public's views? 
Not known
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Not known
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Negative

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.