Views of people in Bicester primary care, Oxfordshire

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Summary of report content

In October 2017 Healthwatch Oxfordshire spent two weeks in Bicester engaging with the people of the town about their experiences of using health and social care services. Healthwatch Oxfordshire initially organised an information fair for people at the John Paul II Centre, where 24 different organisations were on hand to offer people information support and advice on health and care. Over a two-week period Healthwatch Oxfordshire spoke to people at the Bicester market, on three consecutive Fridays attended Whitelands Farm Sports Pavilion and had a stall in the library and visited nine community and self-help groups. Contact was made with around 450 people. 272 comments were collected about people’s health and social care experiences via face to face contact and questionnaires returned by freepost. In addition more in-depth experiences from 20 people were collected on visits to the different groups. The main findings from this work were: • People value the quality of care and the staff that deliver services. • People feel concerned about the availability of adequate health and social services and their ability to access them. • Concerns about the pressures on GP services, and their experience of the lack of NHS dentists and mental health services in Bicester against a backdrop of rapid expansion in the town. • People also expressed concern about the changes to Day Centre Services that were taking place at the time of the project. • Questions around the current range of services provided at the Community hospital in Bicester, were highlighted, with the request for an increase in access to minor injuries services including Xray facilities at the Community hospital. Healthwatch Oxfordshire urge service commissioners and providers to use this report as a starting point to produce a detailed plan for future health and social care provision for Bicester taking into account the most up-to-date estimates of the likely extent, nature and timing of the projected population growth in the area.

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General details

Report title 
Views of people in Bicester primary care, Oxfordshire
Local Healthwatch 
Healthwatch Oxfordshire
Date of publication 
Saturday, 11 November, 2017
Date evidence capture began 
Tuesday, 10 October, 2017
Date evidence capture finished 
Tuesday, 10 October, 2017
Type of report 
Patient experience
Public opinion
Key themes 
Access
Health inequalities
Service delivery organisation and staffing
Healthwatch reference number 
Rep-6648

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Deliberative event
Engagement event
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
Secondary care services 
Dentistry
Accident & emergency
Mental health services 
Community mental health team (CMHT)
Social care services 
Day care (social care services)
Community services 
Community based services for people with mental health needs
Urgent and emergency care services 
Accident & emergency
Urgent care services

Details about conditions and diseases

Types of disabilities 
No

Details of people who shared their views

Number of people who shared their views 
272
Age group 
All
Gender 
All
Ethnicity 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Yes
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.