Urgent Care Centre - review of urgent health care provision in Hounslow

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Summary of report content

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General details

Report title 
Urgent Care Centre - review of urgent health care provision in Hounslow
Local Healthwatch 
Healthwatch Hounslow
Date of publication 
Wednesday, 1 February, 2017
Type of report 
Other
Public opinion
Key themes 
Staff levels
Healthwatch reference number 
HWREP-000856a

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
Primary research method used 
Survey
How was the information collected? 
Research
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Urgent care services
Urgent and emergency care services 
Urgent care services

Details of people who shared their views

Number of people who shared their views 
117
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Doctors
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.