Urgent Care Centre Chase Farm Hospital

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Summary of report content

Between 2nd and 19th July 2019, Healthwatch Enfield engaged with 372 local residents to hear their views about the proposal to change the closing time of the Urgent Care Centre at Chase Farm Hospital. Feedback was collected via online survey and face to face engagements.

The report found that 84% of local people, who provided feedback to Healthwatch Enfield, did not agree with the proposal. Almost three quarters (74%) felt the Centre was a valuable resource for their health problems and the proposed changes would further reduce the provision of urgent care services in Enfield. Additionally, the respondents felt that confusion about current opening times and lack of information about the Centre were the factors that impact the utilisation of the Urgent Care Centre at Chase Farm Hospital.

The report recommended to maintain opening times of the Urgent Care Centre from 8:00am to 10:00pm and work with local people and stakeholders to raise awareness of the Centre.

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General details

Report title 
Urgent Care Centre Chase Farm Hospital
Local Healthwatch 
Healthwatch Enfield
Date of publication 
Monday, 12 August, 2019
Date evidence capture began 
Tuesday, 2 July, 2019
Date evidence capture finished 
Friday, 19 July, 2019
Type of report 
Key themes 
Information providing
Public involvement
Service closure
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
If this work has been done in partnership, who is the partner? 
Primary research method used 
Engagement event
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Urgent and emergency care services 
Urgent care services

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.