Urgent Care Centre – Review of Urgent Health Care provision

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Summary of report content

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General details

Report title 
Urgent Care Centre – Review of Urgent Health Care provision
Local Healthwatch 
Healthwatch Hounslow
Date of publication 
Wednesday, 1 February, 2017
Date evidence capture began 
Wednesday, 1 February, 2017
Date evidence capture finished 
Wednesday, 1 February, 2017
Type of report 
Report
Key themes 
Quality of care
Healthwatch reference number 
Rep-1075

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Structured interview
Survey
How was the information collected? 
Survey

Details of health and care services included in the report

Primary care services 
GP practice
Urgent care services
Urgent and emergency care services 
Ambulance services
Urgent care services

Details of people who shared their views

Number of people who shared their views 
117
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Administrative
All care professionals
Care / support workers
Paramedics
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.