Updates and key themes September 2021

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Summary of report content

In the first 6 months of 2021:

  • 1,482 people have shared their views and experiences with Healthwatch North Tyneside
  • 1,806 people have attended 24 events across North Tyneside
  • 1,224 people participated in Healthwatch North Tyneside’s GP access research
  • 88,000 information booklets have been distributed

Healthwatch North Tyneside have been working closely with the CCG, Tyne Health, North Tyneside Council and VODA since December 2020 to provide public facing communications for the North Tyneside Vaccine programme.

This report summarises findings from research into:

  • Accessing GPs during the pandemic
  • Covid and Flu vaccination programmes
  • Experiences of menopause support in North Tyneside
  • Waiting times for treatment for long term conditions
  • Experiences of maternity and child health during Covid
  • Access to pharmacy and prescriptions
  • Carers’ experiences during Covid
  • Adult social care user engagement



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General details

Report title 
Updates and key themes September 2021
Local Healthwatch 
Healthwatch North Tyneside
Date of publication 
Friday, 10 September, 2021
Date evidence capture began 
Friday, 1 January, 2021
Date evidence capture finished 
Wednesday, 30 June, 2021
Key themes 
Booking appointments
Communication between staff and patients
Digitalisation of services
Health inequalities
Health promotion
Information providing
Quality of care
Service delivery organisation and staffing
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment

Methodology and approach

Primary research method used 
Engagement event

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
Diagnostic and/or screening service - single handed sessional providers
GP practice
Secondary care services 
Acute services with overnight beds
Social care services 
Adult social care

Details of people who shared their views

Number of people who shared their views 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.