In 2017 Healthwatch York undertook a piece of work to highlight parents’ experiences of Child and Adolescent Mental Health Services (CAMHS) in York. This report provides an update on the progress within CAMHS following the recommendations made in the 2017 report.
The 2017 Healthwatch report analysed the results from a survey completed by York Inspirational Kids. The survey was launched in June 2017 to review parents’ experiences. It ran for two weeks and received 55 responses.
The following issues were highlighted by respondents:
- Long waiting times for assessment and diagnosis
- The need for earlier diagnosis to ensure parents and schools could better support children
- A need for better joint working and commissioning and improved communication with private and voluntary sector service providers
- A lack of information about where else families could go to get support
People said that once support was provided by CAMHS it was generally beneficial. However, more attention to the needs of parent carers and siblings was needed. People experienced difficulties re-engaging with services post discharge
The response to the 2017 report indicates a range of new investments, initiatives and service changes have occurred since the past survey.
An update report on CAMHS services
Date evidence capture began
Building and facilities
Communication between staff and patients
Continuity of care
Digitalisation of services
Integration of services
Lifestyle and wellbeing
Quality of appointment
Quality of care
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Mental health services
Child and adolescent mental health services (CAMHS)
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Network related impact
Tangible Impact (cost related)