An update report on CAMHS services

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Summary of report content

In 2017 Healthwatch York undertook a piece of work to highlight parents’ experiences of Child and Adolescent Mental Health Services (CAMHS) in York. This report provides an update on the progress within CAMHS following the recommendations made in the 2017 report.

The 2017 Healthwatch report analysed the results from a survey completed by York Inspirational Kids. The survey was launched in June 2017 to review parents’ experiences. It ran for two weeks and received 55 responses.

The following issues were highlighted by respondents:
- Long waiting times for assessment and diagnosis
- The need for earlier diagnosis to ensure parents and schools could better support children
- A need for better joint working and commissioning and improved communication with private and voluntary sector service providers
- A lack of information about where else families could go to get support

People said that once support was provided by CAMHS it was generally beneficial. However, more attention to the needs of parent carers and siblings was needed. People experienced difficulties re-engaging with services post discharge

The response to the 2017 report indicates a range of new investments, initiatives and service changes have occurred since the past survey. 

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General details

Report title 
An update report on CAMHS services
Local Healthwatch 
Healthwatch York
Date of publication 
Monday, 20 May, 2019
Date evidence capture began 
Tuesday, 29 August, 2017
Type of report 
Key themes 
Booking appointments
Building and facilities
Communication between staff and patients
Continuity of care
Digitalisation of services
Holistic support
Information providing
Integration of services
Lifestyle and wellbeing
Quality of appointment
Quality of care
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Engagement event
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Mental health services 
Child and adolescent mental health services (CAMHS)

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Network related impact
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.