University Hospital of Southampton Ophthalmology Department Feedback

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Summary of report content

Healthwatch Southampton undertook research into people’s experiences of appointments at Southampton Hospital Ophthalmology Department.  They spoke to 38 people via a survey and interviews.

Nearly 9 in 10 were the patient accessing the services.  Nearly two thirds were seen within a three month period. Half said their appointment wasn’t’ changed to a later date. Four out of five patients who needed to change the date of their appointment were accommodated by the Ophthalmology Department.

Nearly three in ten people reported that delays to their appointment date had a negative impact on their sight.

Over half rated the communication from the Ophthalmology Department as good or very good.

Most either received support as a result of sight loss or stated that their eyesight was not impacted by delays. However, just over a fifth of patients felt they received no support as a result of the sight loss.

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General details

Report title 
University Hospital of Southampton Ophthalmology Department Feedback
Local Healthwatch 
Healthwatch Southampton
Date of publication 
Friday, 30 April, 2021
Key themes 
Booking appointments
Cancellation
Communication between staff and patients
Information providing
Quality of appointment
Service delivery organisation and staffing
Support

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Structured interview
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Secondary care services 
Ophthalmology

Details of people who shared their views

Number of people who shared their views 
38
Age group 
All people 18 and over
Gender 
All
Ethnicity 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.