Understanding patient and family/friend/carer experience of rapid Covid-19 hospital discharge

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Summary of report content

Healthwatch Brighton and Hove, Healthwatch East Sussex and Healthwatch West Sussex spoke to 45 people to assess the impact of the new hospital discharge process in their area.

Several people found it difficult to know when they had gone into hospital and when discharged and how long they had been in hospital. That appeared to be either because they were quite muddled by their hospital experience (not their mental capacity, for example, dementia), or had been in and out of hospital or had rehab at the end so remembering dates and experiences was difficult.

On the whole, participants seemed a very poorly group of people. Most were very old, and contrast to the age-group of referrals for wellbeing checks, as experienced by Healthwatch Brighton and Hove. It seemed that none had had a follow-up call, which leaves a question as to who is monitoring the wellbeing of these people.

The report includes four recommendations.

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General details

Report title 
Understanding patient and family/friend/carer experience of rapid Covid-19 hospital discharge
Local Healthwatch 
Healthwatch Brighton And Hove
Healthwatch East Sussex
Healthwatch West Sussex
Date of publication 
Thursday, 3 February, 2022
Key themes 
Communication between staff and patients
Discharge
Holistic support
Integration of services
Quality of care
Service delivery organisation and staffing

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
Service Provider
Primary research method used 
Structured interview
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Secondary care services 
Discharge lounge
Inpatient care
Social care services 
Adult social care

Details of people who shared their views

Number of people who shared their views 
45
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.