Understanding the impact of covid-19 on mental health and wellbeing

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Summary of report content

In response to COVID-19, Healthwatch City of London decided, in April, to run a series of surveys to obtain the views and experiences of City residents in the provision of Health and Social care during the pandemic. This report covers mental health and well being.  They collected 15 responses between 13 September and 26 September 2020.

Nearly three quarters of respondents recorded that the pandemic had hurt their mental health and wellbeing. Nearly two thirds of respondents who said that the pandemic has hurt their mental health and wellbeing did not seek support, and a further 27% looked into it but did not take any further action.

Over four in five of those who said their mental health and wellbeing were negatively affected knew others who were also negatively affected. Two respondents who cited negative effects on their mental health and wellbeing added that their children experienced negative mental health effects as a result of the pandemic.

Overall, the survey reinforces the common conception that most individuals have experienced a negative impact on their mental health and well-being during the pandemic. What is notable, however, is the small percentage of respondents who have received support. The reasoning behind this phenomenon must be explained and addressed to ensure that those who could benefit from services know of their existence, have the option to use them, and can access them. Furthermore, special attention must be given to vulnerable individuals, who are carrying extra burdens during this extraordinary time.

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General details

Report title 
Understanding the impact of covid-19 on mental health and wellbeing
Local Healthwatch 
Healthwatch City of London
Date of publication 
Friday, 20 November, 2020
Date evidence capture began 
Sunday, 13 September, 2020
Date evidence capture finished 
Saturday, 26 September, 2020
Type of report 
Key themes 
Holistic support
Lifestyle and wellbeing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details about conditions and diseases

Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.