Type 1 – DNA Responses

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Summary of report content

Healthwatch Lancashire and Healthwatch Blackburn with Darwen followed up a survey focusing on the experiences of young people diagnosed with Type 1 Diabetes (T1D) with a further review of young people’s responses, particularly from young people who currently do not attend clinic appointments to understand the reasons for their lack of attendance and engagement with their Type 1 diabetes care. They spoke to 39 people during the period October 2019 to March 2020.

There were a wide variety of comments about transport to the clinic, timing and location of clinic appointments; whether respondents were offered emotional wellbeing support and how they were spoken to by clinic staff.

There were 13 recommendations focussing on digital v face to face access, support, transport to appointments, communication, location and timing of appointments and waiting rooms.

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General details

Report title 
Type 1 – DNA Responses
Local Healthwatch 
Healthwatch Blackburn with Darwen
Healthwatch Lancashire
Date of publication 
Thursday, 20 August, 2020
Date evidence capture began 
Tuesday, 1 October, 2019
Date evidence capture finished 
Tuesday, 31 March, 2020
Type of report 
Key themes 
Booking appointments
Building and facilities
Car parking charges
Communication between staff and patients
Information providing
Lifestyle and wellbeing
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Service Provider
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Diabetic medicine

Details about conditions and diseases

Conditions or diseases 
Diabetes and other endocrinal, nutriotional and metabolic conditions

Details of people who shared their views

Number of people who shared their views 
Age group 
All people under the age of 18
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.