Trends in people with personality disorders in Luton (2019)

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Summary of report content

Healthwatch Luton undertook research into the needs of people with personality disorders after individuals contacted them to say that they felt unsupported by the local mental health provider.  They spoke to 5 people

They found that people with personality disorders felt unsupported in the community.  They were not engaging with the local provider, but were engaging with other organisations at a prolific rate.  They had been discharged by the provider for not engaging with them.

There was a lack of coordination of care and support for people with personality disorders.  Safeguarding issues raised by this group were not always actioned by the provider.

There was one recommendation about the need for a discussion between the provider and commissioners about the need to better support people with personality disorders locally.

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General details

Report title 
Trends in people with personality disorders in Luton (2019)
Local Healthwatch 
Healthwatch Luton
Date of publication 
Monday, 15 February, 2021
Date evidence capture began 
Tuesday, 1 January, 2019
Date evidence capture finished 
Tuesday, 31 December, 2019
Type of report 
Key themes 
Communication between staff and patients
Continuity of care
Quality of care
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
How was the information collected? 

Details of health and care services included in the report

Mental health services 
Community mental health team (CMHT)

Details about conditions and diseases

Types of long term conditions 
Mental health condition
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.