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Summary of report content

Between April and September 2017, Healthwatch Tower Hamlets completed a review of Maternity Services. Healthwatch Tower Hamlets analysed the experience of local maternity services over the period April to September 2017. Healthwatch collected and analysed comments from a total of 157 maternity service users, identifying a total of 555 issues. This report builds upon the 2016 Health Scrutiny Panel’s Review of Maternity Services at the Royal London Hospital. The review found that Patient opinion of service provision at the Royal London Hospital has improved, compared with the previous report, ‘April 2016 to March 2017’. Some of the benchmarked areas are shown below: • Diagnosis and testing has improved significantly • Clinical nursing has improved significantly (but remains negative) • Discharge & follow on has improved significantly (but remains negative) • Community services has improved massively • Perception of staff attitude has improved across the board As result a series of recommendations were made in the following areas: • Reception • Diagnosis & Testing • Clinical treatment • Clinical nursing • Discharge & Follow-on • Community services (incl. community midwives) • Other services at the Royal London Hospital • Midwife-led units • Case study: Lotus Birth Centre • GPs • Other Community services The report includes transcribed patient stories and insight. At the time of publishing the report there was not response recorded from the providers or commissioners of maternity services.

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