Trends Analysis Report for Royal London Hospital Maternity April to Sept 2017, Tower HamletsDownload (PDF 3.21MB)
Summary of report contentBetween April and September 2017, Healthwatch Tower Hamlets completed a review of Maternity Services. Healthwatch Tower Hamlets analysed the experience of local maternity services over the period April to September 2017. Healthwatch collected and analysed comments from a total of 157 maternity service users, identifying a total of 555 issues. This report builds upon the 2016 Health Scrutiny Panel’s Review of Maternity Services at the Royal London Hospital. The review found that Patient opinion of service provision at the Royal London Hospital has improved, compared with the previous report, ‘April 2016 to March 2017’. Some of the benchmarked areas are shown below: • Diagnosis and testing has improved significantly • Clinical nursing has improved significantly (but remains negative) • Discharge & follow on has improved significantly (but remains negative) • Community services has improved massively • Perception of staff attitude has improved across the board As result a series of recommendations were made in the following areas: • Reception • Diagnosis & Testing • Clinical treatment • Clinical nursing • Discharge & Follow-on • Community services (incl. community midwives) • Other services at the Royal London Hospital • Midwife-led units • Case study: Lotus Birth Centre • GPs • Other Community services The report includes transcribed patient stories and insight. At the time of publishing the report there was not response recorded from the providers or commissioners of maternity services.
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Trends Analysis Report for Royal London Hospital Maternity April to Sept 2017, Tower Hamlets
Healthwatch Tower Hamlets
Date of publication
Friday, 1 September, 2017
Date evidence capture began
Saturday, 1 April, 2017
Date evidence capture finished
Friday, 1 September, 2017
Type of report
Communication between staff and patients
Food and nutrition
Waiting time to be seen once arrived at appointment
Healthwatch reference number
Primary research method used
Primary care services
Secondary care services
Mental health services
Community mental health team (CMHT)
Conditions or diseases
Fertility, pregnancy and childbirth
What type of pregnancy or maternity themes are included in the report
Loss of pregnancy
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?