Trends Analysis Report for Royal London Hospital Maternity April to Sept 2017, Tower Hamlets

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Summary of report content

Between April and September 2017, Healthwatch Tower Hamlets completed a review of Maternity Services. Healthwatch Tower Hamlets analysed the experience of local maternity services over the period April to September 2017. Healthwatch collected and analysed comments from a total of 157 maternity service users, identifying a total of 555 issues. This report builds upon the 2016 Health Scrutiny Panel’s Review of Maternity Services at the Royal London Hospital. The review found that Patient opinion of service provision at the Royal London Hospital has improved, compared with the previous report, ‘April 2016 to March 2017’. Some of the benchmarked areas are shown below: • Diagnosis and testing has improved significantly • Clinical nursing has improved significantly (but remains negative) • Discharge & follow on has improved significantly (but remains negative) • Community services has improved massively • Perception of staff attitude has improved across the board As result a series of recommendations were made in the following areas: • Reception • Diagnosis & Testing • Clinical treatment • Clinical nursing • Discharge & Follow-on • Community services (incl. community midwives) • Other services at the Royal London Hospital • Midwife-led units • Case study: Lotus Birth Centre • GPs • Other Community services The report includes transcribed patient stories and insight. At the time of publishing the report there was not response recorded from the providers or commissioners of maternity services.

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General details

Report title 
Trends Analysis Report for Royal London Hospital Maternity April to Sept 2017, Tower Hamlets
Local Healthwatch 
Healthwatch Tower Hamlets
Date of publication 
Friday, 1 September, 2017
Date evidence capture began 
Saturday, 1 April, 2017
Date evidence capture finished 
Friday, 1 September, 2017
Type of report 
Local analysis
Key themes 
Communication between staff and patients
Food and nutrition
Information providing
Staff attitudes
Staff levels
Waiting time to be seen once arrived at appointment
Healthwatch reference number 

Methodology and approach

Primary research method used 
User stories

Details of health and care services included in the report

Primary care services 
Baby clinic
GP practice
Health visitor
Secondary care services 
Mental health services 
Community mental health team (CMHT)

Details about conditions and diseases

Conditions or diseases 
Fertility, pregnancy and childbirth
What type of pregnancy or maternity themes are included in the report 
Loss of pregnancy

Details of people who shared their views

Number of people who shared their views 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.