Transcript of the Home Care Open Forum 20th August 2019

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Summary of report content

Healthwatch Blackburn with Darwen undertook an Open Care Forum on 20 August 2019, as home care was a local priority.  This was the first of a series of four forums that they facilitated, inviting service users, family carers, service providers, and commissioners to attend and talk about the issues raised.  The findings would be given to commissioners to inform and challenge where necessary service improvement and quality.

The issues discussed at this forum included concerns about the limited time that carers have to spend with clients and the impact when they are late, the need for better communication from the care company when carers are late; concerns about the lack of effectiveness of care provided, how to get a social care assessment; high turnover amongst care staff, the role of technology, integrated care and privatisation of care.

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General details

Report title 
Transcript of the Home Care Open Forum 20th August 2019
Local Healthwatch 
Healthwatch Blackburn with Darwen
Date of publication 
Monday, 27 January, 2020
Date evidence capture began 
Tuesday, 20 August, 2019
Date evidence capture finished 
Tuesday, 20 August, 2019
Type of report 
Key themes 
Communication between staff and patients
Integration of services
Lifestyle and wellbeing
Quality of care
Quality of staffing
Staff attitudes
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Deliberative event
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Home care / domiciliary care

Details of people who shared their views

Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.