Summary of report content
Healthwatch Blackburn with Darwen undertook an Open Care Forum on 20 August 2019, as home care was a local priority. This was the first of a series of four forums that they facilitated, inviting service users, family carers, service providers, and commissioners to attend and talk about the issues raised. The findings would be given to commissioners to inform and challenge where necessary service improvement and quality.
The issues discussed at this forum included concerns about the limited time that carers have to spend with clients and the impact when they are late, the need for better communication from the care company when carers are late; concerns about the lack of effectiveness of care provided, how to get a social care assessment; high turnover amongst care staff, the role of technology, integrated care and privatisation of care.
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Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.