Together we are making a difference - Ward 35

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Summary of report content

Healthwatch Sefton reports on the impact of their Enter and View visit to Ward 35 of the Aintree Hospital on 9 July 2019.  They had been asked by the Trust to visit the ward and gather feedback from patients on all aspects of their treatment.

The report summarises the findings of the Enter and View visit and the changes made by the hospital as a result.  These include changes to discharge planning, recruiting an activities co-ordinator, the purchase of new televisions, checking that the ward clocks are working, improving patient information boards, improving laundry facilities for patients who don’t have family to support them, and improved staffing levels. 


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General details

Report title 
Together we are making a difference - Ward 35
Local Healthwatch 
Healthwatch Sefton
Date of publication 
Tuesday, 28 April, 2020
Date evidence capture began 
Tuesday, 9 July, 2019
Date evidence capture finished 
Tuesday, 9 July, 2019
Type of report 
Impact or progress
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Service Provider
Primary research method used 
Engagement event
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Inpatient care

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.