Together we are making a difference

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Summary of report content

Healthwatch Sefton sets out the impact they have had through their research and engagement work.  This includes engagement with Liverpool Heart & Chest Hospital NHS Foundation Trust which led to changes in car parking, transport and the cost of refreshments.  They spoke to 130 people.

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General details

Report title 
Together we are making a difference
Local Healthwatch 
Healthwatch Sefton
Date of publication 
Tuesday, 31 March, 2020
Date evidence capture began 
Friday, 1 June, 2018
Date evidence capture finished 
Wednesday, 31 July, 2019
Type of report 
Impact or progress
Key themes 
Building and facilities
Car parking access
Quality of catering
Quality of patient transport
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Engagement event
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 

Details about conditions and diseases

Conditions or diseases 
Cardiovascular conditions
Respiratory conditions

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.