Telephone befriending: a valuable service during lockdown

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Summary of report content

Healthwatch Enfield reported on a snapshot of issues raised by residents as being vulnerable or at risk within the London Borough of Enfield during the coronavirus pandemic. Without doubt, the main issue was the impact of social isolation on health and wellbeing including mental health issues, with those residents with ongoing health needs being particularly concerned. Food parcels and medicines delivery were really appreciated. The support of family and neighbours was also valued. Practical issues were also raised and help to resolve these problems was offered wherever feasible.

Healthwatch Enfield reported that the befriending service was valued and should be continued if people request it, with established organisations being asked to support the calls.

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General details

Report title 
Telephone befriending: a valuable service during lockdown
Local Healthwatch 
Healthwatch Enfield
Date of publication 
Thursday, 15 October, 2020
Date evidence capture began 
Friday, 24 April, 2020
Date evidence capture finished 
Monday, 3 August, 2020
Type of report 
Key themes 
Holistic support
Information providing
Lifestyle and wellbeing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
Primary research method used 
User stories
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Community services 

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.