Technology, health and work

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Summary of report content

Healthwatch Wigan and Leigh facilitated group conversations with 22 residents of Wigan and Leigh. The report investigated people's knowledge of health and care related technologies, including telehealth, telemedicine, telerehab, and self-help apps. People's views on managing their own health independently and how technology could be part of the solution was investigated. Overall, respondents found health and care related technologies very practical and useful. In particular , people have mixed understanding of the different health and care related technologies available to them; Health and care related technologies could be embedded in primary care, and would help patients to manage their health conditions more independently; Health and care related technologies could be beneficial for people with special needs (eg communication needs or physical disabilities). However, some respondents raised the following concerns about health and care related technologies: Some health and care related technologies may not be appropriate for people with ‘chaotic’ lifestyles or low tech knowledge or people with specific impairments; Some people see technologies as a threat to ‘traditional’ roles and relationships with clinicians; Health and care related technologies are seen, in varying degrees, to rely on self motivation, which can very difficult to elicit or sustain; Generally people felt that health and care related technologies have the potential to support both people with long term health conditions and people who are carers to remain in work. Healthwatch Wigan and Leigh recommended that all individual assessments, care plans and personal development plans should explore health and care related technology options. A TEC workstream should be added to local and GM activity on worklessness. This work stream could in the first instance explore the information and practical needs of employers with regards to TEC support with a view to developing campaigns and support for these kinds of approaches.

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General details

Report title 
Technology, health and work
Local Healthwatch 
Healthwatch Wigan
Date of publication 
Friday, 22 March, 2019
Date evidence capture began 
Monday, 6 November, 2017
Date evidence capture finished 
Monday, 6 November, 2017
Type of report 
Key themes 
Digitalisation of services
Lifestyle and wellbeing
Public involvement
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Focus group
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.