The Symons Medical Centre: Enter and view

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Summary of report content

This report outlined the findings from an enter and view visit to the Symons Medical Centre by Healthwatch Windsor, Ascot and Maidenhead on the 19th November 2019. Findings were collected via observation and surveys. Unfortunately the Patient Participation Group provided no response and the surgery has not responded to the recommendations that were made. Largely the findings were positive with improvements in peoples ability to get appointments being noted since this was raised previously via the GP Patient Survey. A new telephone booking system was introduced which appears to have made a difference for patients. The findings also showed that the majority of people only accessed the surgery website to find out opening times and awareness of the Patient Participation Group was low.

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Report 
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General details

Report title 
The Symons Medical Centre: Enter and view
Local Healthwatch 
Healthwatch Windsor, Ascot & Maidenhead
Date of publication 
Wednesday, 15 January, 2020
Date evidence capture began 
Tuesday, 19 November, 2019
Date evidence capture finished 
Tuesday, 19 November, 2019
Type of report 
Enter and view
Key themes 
Access
Booking appointments
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Continuity of care
Decor
Digitalisation of services
Engagement
Information providing
Public involvement
Quality of appointment
Staff attitudes
Other information of note about this report 
Carers
Healthwatch reference number 
REP -5128

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
GP practice

Details about conditions and diseases

Types of disabilities 
Long term condition
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Age group 
25-64 years
Gender 
All
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Not known
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.