Swindon Polish Catholic Mission Survey

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Summary of report content

Healthwatch Swindon worked in collaboration with the Polish community to reach a significant number of people from whom we otherwise do not hear and whose views may not otherwise be taken into account by the commissioners and providers of health and social care services. The aim of this project was to record the views of 100 people from the Swindon Polish community about their recent experience of health and social care services. Views were sought from the Swindon Polish community members about GPs, Great Western Hospital, podiatry services, district/ community nurses, dietetic services, diabetes services, social care, mental health services and dentists. A snapshot of the findings of the survey can be found within this report. The views of the respondents will go to the local clinical commissioning group and NHS Trusts for comment.

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General details

Report title 
Swindon Polish Catholic Mission Survey
Local Healthwatch 
Healthwatch Swindon
Date of publication 
Friday, 30 November, 2018
Date evidence capture began 
Wednesday, 1 November, 2017
Date evidence capture finished 
Friday, 30 November, 2018
Type of report 
Report
Key themes 
Access
Administration
Booking appointments
Cost of services
Health inequalities
Information providing
Interpreters
Medication
Prescription
Quality of appointment
Quality of care
Quality of treatment
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Other information of note about this report 
BME
Healthwatch reference number 
REP-4433

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
Primary research method used 
Consultation
Engagement event
Survey
User stories
How was the information collected? 
Survey

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
Diagnostic and/or screening service - single handed sessional providers
GP practice
Out of hours
NHS 111
Secondary care services 
Acute services with overnight beds
Appointments
Cancer services
Child and adolescent mental health services (CAMHS)
Dementia
Dentistry
Diabetic medicine
Ear, nose and throat
Gastroenterology
General surgery
Podiatry
Mental health services 
Child and adolescent mental health services (CAMHS)
Community mental health team (CMHT)
Other services 
NHS choices

Details about conditions and diseases

Conditions or diseases 
Diabetes and other endocrinal, nutriotional and metabolic conditions
Ear nose and throat conditions
Infections
Injuries, accidents and wounds
Musculosceletal conditions
Oral and dental health
Respiratory conditions
Types of disabilities 
Learning or understanding or concentrating
Types of long term conditions 
Alzheimer’s disease or dementia
Another long-term condition
Diabetes
Learning disability
Mental health condition

Details of people who shared their views

Number of people who shared their views 
133
Age group 
All
Gender 
All
Ethnicity 
Other ethnic group
Specific ethnicity if known 
Any other White background
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Not known
Types of health and care professionals engaged 
Administrative
All care professionals
Allied health care professionals
Doctors
Nurses
Service manager
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Mixed

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.