Survey of London Ambulance Service, Hounslow

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Summary of report content

The report highlights the findings from a review of services provided to local patients aged over 65 years by the London Ambulance Service, the review examined the provision of services to identify any practical recommendations. The work included engagement with the following: • 200 local patients aged 65 and above; • Reviewed information from the LAS in Hounslow; • Connected with managers and some staff in six homes. The sample included males and females from diverse ethnic groups and the sample also included people with long-term health conditions such as coronary heart disease, cancer, diabetes, epilepsy, asthma or chronic obstructive pulmonary disease (COPD). Recommendations were made in the report which included: • Reduce LAS call outs, by increasing training and education • Reduce LAS call outs, by reducing falls, and increasing people’s activity levels • Falls prevention training and exercise activities initiative to be extended beyond care homes into the community. At the time of publication there was no provider or commissioner response to the report findings.

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General details

Report title 
Survey of London Ambulance Service, Hounslow
Local Healthwatch 
Healthwatch Hounslow
Date of publication 
Friday, 7 July, 2017
Date evidence capture began 
Friday, 7 July, 2017
Date evidence capture finished 
Friday, 7 July, 2017
Type of report 
Patient experience
Key themes 
Quality of care
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Urgent and emergency care services 
Ambulance services

Details about conditions and diseases

Types of long term conditions 
Not known

Details of people who shared their views

Age group 
All people over the age of 65
Mixed / multiple ethnic groups
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.