Survey of health and social care services during Covid-19 monthly Insight – Choices and Behaviours section June 2020

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Summary of report content

Healthwatch Derby undertook a survey of people to look at their choices and behaviours when using health and social care services during the pandemic. They found that some people changed their choices and behaviour- they chose not to access certain services during the pandemic which they would have accessed during ‘normal times’ as they were either anxious about catching COVID-19 or did not want to over burden the services. Some could not attend the appointments as they were suspended or cancelled.

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General details

Report title 
Survey of health and social care services during Covid-19 monthly Insight – Choices and Behaviours section June 2020
Local Healthwatch 
Healthwatch Derby
Date of publication 
Thursday, 19 November, 2020
Date evidence capture began 
Monday, 8 June, 2020
Date evidence capture finished 
Tuesday, 30 June, 2020
Type of report 
Report
Key themes 
Access
Booking appointments
Cancellation
Cleanliness hygiene and infection control
Health and safety
Healthwatch reference number 
Rep-7929

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
If this work has been done in partnership, who is the partner? 
None
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Podiatry
Social care services 
Respite care
Community services 
Continuing care
Urgent and emergency care services 
Accident & emergency

Details of people who shared their views

Number of people who shared their views 
113
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Negative

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.