Survey of health and social care services during Covid-19 monthly Insight – Choices and Behaviours section July - August 2020Download (PDF 134KB)
Summary of report content
Healthwatch Derby undertook a survey of people to look at their choices and behaviours when using health and social care services during the pandemic. They found that:
- people attended appointments only when they felt the issue was serious
- some avoided going to the services as they didn’t want to overburden them
- some were confused or worried due to lack of adequate information from the providers
- they were unsure what services were available or assumed services were cancelled due to the pandemic
- people avoided going to the hospital for fear of catching COVID-19
- lack of communication from services meant some thought they couldn’t use the services during this period
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Survey of health and social care services during Covid-19 monthly Insight – Choices and Behaviours section July - August 2020
Date of publication
Thursday, 19 November, 2020
Date evidence capture began
Wednesday, 1 July, 2020
Date evidence capture finished
Monday, 31 August, 2020
Type of report
Cleanliness hygiene and infection control
Communication between staff and patients
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
If this work has been done in partnership, who is the partner?
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Secondary care services
Urgent and emergency care services
Accident & emergency
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?