Survey on Dementia services in Manchester

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Summary of report content

The aim of this project was to collect feedback from carers looking after someone living with dementia about their experience with dementia-related services available to them in Manchester. A survey was made available online through SurveyMonkey and advertised on the Healthwatch website, Twitter and Facebook pages. Healthwatch Manchester have also shared the survey link with Manchester Dementia Action Alliance members to help us gather more responses. Healthwatch Manchester have so far collected 21 responses for our second survey. A number of issues have emerged from the responses gathered so far. Namely: 1. The time it takes for the referral to the Memory Clinic. The referral experience can be very different in different parts of Manchester. Some users had to wait for around 6 months and in some cases, up to several years to get referred to specialists. In the meantime, there is very little support or information given on available services. 2. The lack of information on local services available at each stage of care. It is quite common that carers and patients don’t find out about essential services until they have been visited by an Admiral Nurse or attended a dementia café. Carers have also shared with us the following positive experiences: 1. A number of users have told us that they received very good support from the Community Psychiatric Nurses (CPN) where this service was available to them in their area. 2. The Admiral Nurse Service was pointed-out by the majority of service users as a vital service and user’s experience with the supports provided by the Admiral Nurses have been very positive. There are strong calls for more Admiral Nurses. 3. Carers highly recommend the Dementia Cafes but said it can be difficult for people to find their local support groups.

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General details

Report title 
Survey on Dementia services in Manchester
Local Healthwatch 
Healthwatch Manchester
Date of publication 
Sunday, 1 November, 2015
Date evidence capture began 
Wednesday, 1 January, 2014
Date evidence capture finished 
Sunday, 1 November, 2015
Type of report 
Key themes 
Information providing
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Engagement event
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Adult social care

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.