Supporting Wirral Council with LFT Mobile Community Testing

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Summary of report content

The report details finding by Healthwatch Wirral from offering its van to Wirral council to support mobile community testing for COVID-19, via the distribution of LFT home testing kits. It represents people who used the service and staff who provided the service, to whom Healthwatch Wirral spoke over a 3-month period.

The research found that:

  • It was not clear what people should do if they did not get their results.
  • Communication was not clear to those double jabbed that they should still get tested
  • Some people needed escorting to an assisted test, due to fear and lack of understanding of when and where to be tested
  • People were unclear of the difference between a LFT and a PCR test
  • Testing sites linked to vaccination sites appeared to do better
  • It was not clear the domiciliary care agencies had a process of staff testing, with staff taking it upon themselves instead.

The report recommends

  • Aligning test sites with stores where people are walking to/from cars.
  • Double access sites, with vaccination and testing, are a good option.
  • Testing sites should advertise ‘last test’ as well as closing time.
  • Ensuring those administering tests are double jabbed.
  • Engage the public more to encourage uptake.

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General details

Report title 
Supporting Wirral Council with LFT Mobile Community Testing
Local Healthwatch 
Healthwatch Wirral
Date of publication 
Wednesday, 30 June, 2021
Date evidence capture began 
Thursday, 1 April, 2021
Date evidence capture finished 
Wednesday, 30 June, 2021
Key themes 
Communication between staff and patients
Health promotion
Health protection

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Unstructured Interview

Details of health and care services included in the report

Community services 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.