Support for unpaid carers in Wiltshire

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Summary of report content

Healthwatch Wiltshire wrote a report in July 2015. This report seeks the views of unpaid carers in Wiltshire and their experiences of being a carer and the help and advice they need in a crisis situation. The role of unpaid carers in Wiltshire is an essential one. The focus of this survey is to find out ‘what would support carers during a crisis in order to prevent carer breakdown’, and seeks to understand whether the services on offer are meeting the needs of carers, and specifically what services would make the most positive impact for carers who require immediate support. In total Healthwatch Wiltshire received feedback from 245 residents, 52 from 5 different focus groups, 91 responses from an online survey, 7 one to one interviews and 95 people from events and community areas. The majority of carers engaged with said that having crisis support available would make them feel confident in their caring role. It was felt that an effective response in a crisis situation could enable the cared for person to remain in their own home, and the carer to continue in their role for longer. Carers who already felt confident said that having support from family and carer support groups contributed to their confidence. There were several key findings highlighted in the report. Carers need help available, at the end of a ‘phone, 24/7 for advice and a listening ear. Appropriate and timely respite support. Information about services (and eligibility) must be accessible and well-advertised. Training for carers would be welcomed. Appropriate emotional support and counselling would help carers to feel more supported and understood. Agencies have a responsibility to work well together and ‘join up’ (especially important for parent carers), this includes taking responsibility for making referrals so that carers get the help they need. Mental health is seen as a poor relation to physical health issues. Carers are concerned about levels of understanding, help and support for mental health. Services for the cared for person must be in place otherwise there is a negative impact on their unpaid carers. There were no recommendations made in this report and has no service response.

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General details

Report title 
Support for unpaid carers in Wiltshire
Local Healthwatch 
Healthwatch Wiltshire
Date of publication 
Tuesday, 7 July, 2015
Date evidence capture began 
Tuesday, 7 July, 2015
Date evidence capture finished 
Tuesday, 7 July, 2015
Type of report 
Key themes 
Health promotion
Public involvement
Other information of note about this report 
Young Carers
Healthwatch reference number 

Methodology and approach

Primary research method used 
Engagement event
Focus group
How was the information collected? 

Details of people who shared their views

Number of people who shared their views 
Age group 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.