Support for partially sighted patients at Maidstone Hospital

Download (PDF 147KB)
You voted 'Yes'.

Summary of report content

In August 2018, Healthwatch Kent visited Maidstone Hospital to understand what support was available for partially sighted patients. They identified several issues which was shared directly with the hospital. In July 2019, Healthwatch Kent revisited their recommendations to evaluate if the hospital had taken steps to address them and what had changed for the partially sighted patients because of their work.

The report outlines the response from the Hospital Board and the improvements that had been made in one year.

Would you like to look at:

General details

Report title 
Support for partially sighted patients at Maidstone Hospital
Local Healthwatch 
Healthwatch Kent
Date of publication 
Monday, 1 July, 2019
Date evidence capture began 
Tuesday, 6 August, 2019
Date evidence capture finished 
Tuesday, 6 August, 2019
Type of report 
Key themes 
Building and facilities
Communication between staff and patients
Information providing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
If this work has been done in partnership, who is the partner? 
Primary research method used 
How was the information collected? 
Visit to provider

Details of health and care services included in the report

Secondary care services 

Details about conditions and diseases

Types of disabilities 
Vision impairment

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.