Support for carers- Phase 2

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Summary of report content

Following the submission of the Phase 1 Support for Carers report in 2014, which highlighted the challenges and difficulties faced by carers in Staffordshire, the Phase 2 engagement is to continue looking at how ongoing support can be given to carers towards developing a better carer support systems in Staffordshire, specifically a Carers Hub. The data for this Phase was collected through a multi-methodological framework comprising of questionnaire surveys with 146 responses and focus groups with 9 responses. The findings in this report explore a number of interesting themes which can be broadly categorised into three key areas: priority of issues for carers; issues underpinning support services; and the design and delivery of a Carers Hub. Young carers indicated that the highest priority was “managing at home” to support their caring role while Money and finance were particular issues of concern for those attempting to apply for financial benefits and those who are supported by the Carers Allowance. Access to GP appointments when needed, gaining respite care and access to alternative and holistic therapies was found to be essential to improve the health and wellbeing of carers as well as provide carers with a life outside of caring. The report makes seven recommendations, including offering more support through the carer’s hub, and commissioners engaging more with young carers to find out how to support them better. More online information, community led support such as face to face drop-in sessions and support groups to be available. The Carers Hub should be delivered through a multitude of approaches: a physical contact centre that is delivered locally to enhance accessibility; through a Freephone support system; provision of online information; and face-to-face drop ins and support groups.

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General details

Report title 
Support for carers- Phase 2
Local Healthwatch 
Healthwatch Staffordshire
Date of publication 
Thursday, 3 December, 2015
Date evidence capture began 
Sunday, 1 November, 2015
Date evidence capture finished 
Tuesday, 1 December, 2015
Type of report 
Key themes 
Consent to care and treatment
Continuity of care
Holistic support
Other information of note about this report 
Young Carers
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Focus group
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Day care (social care services)
Home care / domiciliary care

Details of people who shared their views

Number of people who shared their views 
Age group 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.