Summer 2021 - experiences of care homes during the Covid-19 pandemic

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Summary of report content

Between July and September 2021, Healthwatch Liverpool ran a survey to collect feedback about people’s experiences of care homes during the pandemic. The survey was aimed at people who had a friend, relative, or other loved one living in a care home. Healthwatch Liverpool wanted to find out more about people’s experiences of communication with care homes, visiting care homes, and the impact of the pandemic on those living in care homes.

The survey was promoted online, via a membership newsletter, and on social media. 18 people took the time to share their views through this survey.

Feedback that gathered through the survey was mixed but tended to be more negative. We found that:

  • People’s experiences of communication from care homes was mixed, although more people reported having a negative experience than a positive experience;
  • People’s experiences of communicating with their loved one in a care home directly was mixed, although more people reported having a negative experience than a positive experience;
  • People’s experiences of visiting their loved one in a care home was mixed, although more people reported having a negative experience than a positive experience;
  • The majority of people felt that the pandemic had a significant impact on the activities their loved one in a care home was able to take part in;
  • The majority of people felt the pandemic had a severe impact on the physical health of their loved one in a care home;
  • The majority of people felt the pandemic had a severe impact on the mental health and general wellbeing of their loved one in a care home; and
  • The majority of people had concerns about the quality of care and support their loved one in a care home received during the pandemic.

A number of issues raised through this survey are issues that Healthwatch Liverpool have previously identified in other work and reports on care homes during the pandemic.

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General details

Report title 
Summer 2021 - experiences of care homes during the Covid-19 pandemic
Local Healthwatch 
Healthwatch Liverpool
Date of publication 
Wednesday, 5 January, 2022
Date evidence capture began 
Thursday, 1 July, 2021
Date evidence capture finished 
Thursday, 30 September, 2021
Key themes 
Communication between staff and patients
Digitalisation of services
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Support

Methodology and approach

Primary research method used 
Survey

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
18
Age group 
25-64 years
65-85 years
Gender 
Female
Male
Ethnicity 
Asian / Asian British
Not known
White
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
What was the main sentiment of the people who shared their views? 
Mixed

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.