Summary report February 2017

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Summary of report content

This report produced by Healthwatch Lincolnshire contains patient, carer and service user experiences of their health and care services for the period 1 - 28 February 2017. A total number of 291 experiences were received by Healthwatch in February. 178 have been posted directly to the feedback centre with the remainder of the experiences contained in this report. Healthwatch Lincolnshire is concerned about the number of patients that have contacted us following cessation of some services that were offered by their GP Surgeries. Patients are being told these services are no longer being offered due to the fact their GP Surgery does not receive 'payment' for them eg INR (blood tests), ear syringing, Sprimoetry testing. Patients are now having to travel much further (often on a regular basis) to access these services at either hospital or another GP surgery (often much further away). With the imminent proposals for health and care services in Lincolnshire focusing on healthcare being offered much closer to home, Healthwatch believes this change in local services delivers a mixed message to the residents of Lincolnshire. It also appears that patients are not being given sufficient notification as to when cessation of these services comes into force. The first many patients are often aware of this change is when they are trying to book an appointment for the service, only to find it is no longer available. On behalf of patients we would also ask that they are offered a much longer notification period to enable them to consider how they will access alternatives. We would also ask the CCGs and NHS England if they could consider how these services could be re-commissioned locally to ensure patients can continue to access these simple but important tests at their GP surgery.

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General details

Report title 
Summary report February 2017
Local Healthwatch 
Healthwatch Lincolnshire
Date of publication 
Wednesday, 15 February, 2017
Date evidence capture began 
Wednesday, 1 February, 2017
Date evidence capture finished 
Tuesday, 28 February, 2017
Type of report 
Report
Key themes 
Cost of services
Healthwatch reference number 
Rep-1091

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
User stories
How was the information collected? 
Correspondence
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
291
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.