Summary of issues October 2015

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Summary of report content

The following report provides a breakdown of the top service themes which received patient, user and carer experiences during October 2015. A total of 865 health and care experiences were shared. 312 were formally reported to us and a further 553 via their feedback centre. The period relates to 1 st – 31st October 2015. The key themes within each CCG area is hospital and GP services.

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General details

Report title 
Summary of issues October 2015
Local Healthwatch 
Healthwatch Lincolnshire
Date of publication 
Saturday, 31 October, 2015
Date evidence capture began 
Thursday, 1 October, 2015
Date evidence capture finished 
Saturday, 31 October, 2015
Type of report 
Key themes 
Booking appointments
Quality of care
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
User stories
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds
Mental health services 
Community mental health team (CMHT)
Mental health crisis service

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.