Summary of experiences report

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Summary of report content

Healthwatch North East Lincolnshire have produced a information sharing report from patients, carers and public contacting Healthwatch Lincolnshire to report comments, concerns, compliments and complaints for health and social care services. A total of 296 health and social care experiences were shared. 120 were formally reported to us and a further 176 via their feedback centre. The period relates to 1st – 31st May 2016. The findings highlighted the 4 main themes were GP, Hospital, Dental and Mental Health. The subject themes relate to appointments, quality of care, quality of service, availability, support and staff. There are no recommendations within this report.

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General details

Report title 
Summary of experiences report
Local Healthwatch 
Healthwatch Lincolnshire
Date of publication 
Wednesday, 1 June, 2016
Date evidence capture began 
Wednesday, 1 June, 2016
Date evidence capture finished 
Wednesday, 1 June, 2016
Type of report 
Report
Key themes 
Booking appointments
Quality of appointment
Quality of care
Quality of staffing
Support
Healthwatch reference number 
Rep-6263

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Survey
User stories
How was the information collected? 
Correspondence
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds
Other services 
Patient transport
Non-emergency ambulance service

Details of people who shared their views

Number of people who shared their views 
296
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.