Successful Brent care schemes during the Covid-19 pandemic

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Summary of report content

Healthwatch Brent undertook a review of various care schemes in Brent to look at how they were coping with the challenges of the pandemic.  They spoke to those care providers where previous Enter and View visits before the pandemic had indicated excellent quality of service and management.  The seven selected schemes had very low or no deaths from Covid-19 and they were keen to understand why. 

They discovered that there were 5 key ingredients for success:

  • Highly supportive managers for both residents and staff
  • Excellent understanding of the residents
  • Good staff training practices
  • Excellent communications
  • Managers who go above and beyond for their residents


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General details

Report title 
Successful Brent care schemes during the Covid-19 pandemic
Local Healthwatch 
Healthwatch Brent
Date of publication 
Wednesday, 2 June, 2021
Date evidence capture began 
Thursday, 1 April, 2021
Date evidence capture finished 
Friday, 30 April, 2021
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Health protection
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Home care / domiciliary care
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.