Stroke survivors' experiences of using health and social care services in North TynesideDownload (PDF 314KB)
Summary of report content
Healthwatch North Tyneside spoke to 19 people who had experienced stroke or supported someone who had. People shared their experiences of using health and social care services during and following stroke.
People shared positive experiences of the equipment service and some good
examples of care received by hospital staff, their GP and social care staff. People
highlighted areas for improvement in relation to the follow-up support post
hospital discharge, the consideration of mental wellbeing as well as physical and
the use of accessible communication by healthcare staff. People also noted the
importance of support groups and social activities but noted several barriers to
accessing such support.
Healthwatch North Tyneside also highlighted gaps between what people shared about their experience and the National Institute for Health and Care Excellence (NICE) guidelines, and noted six suggested actions for providers and commissioners around: communication; follow-up support; mental and emotional support; and access to social activities.