Stroke support services in County Durham

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Summary of report content

This report was written by Healthwatch County Durham following feedback from local residents on the topic of the stroke support closing. The report was published October, 2017 with a set of survey work being completed beforehand. A total of 155 responses were gathered with these completed online, by post and face to face. Overall sentiment was mixed, several areas of need for improvement were found. A set of recommendations is included in the report. No response from related providers is attached, however this report was done in collaboration with local CCG commissioners and is likely to have been seen by them. Summary of recommendations: - There needs to be a clear pathway of support for patients who have strokes. This should include support for those who suffer from TIA. - All patients should be given a care plan, either on discharge or shortly after they return home. Care plans should be discussed with patient and carers to help them understand what support can be provided. These plans should be person-centered and appropriate for the needs of the individual, we recognise that some will be very simple, but being personalised is so much more useful than just being given a leaflet. - There should be clear and simple literature giving patients, families and carers information about the support available in their locality.This should include emotional/mental wellbeing support as many patients told us they had struggled emotionally to come to terms with the effects the stroke had on their lives. - Patients should be given advice from appropriately trained practitioners about healthy lifestyles and what preventative measures they can introduce into their daily living.

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General details

Report title 
Stroke support services in County Durham
Local Healthwatch 
Healthwatch County Durham
Date of publication 
Tuesday, 31 October, 2017
Date evidence capture began 
Friday, 1 September, 2017
Date evidence capture finished 
Wednesday, 18 October, 2017
Type of report 
Report
Key themes 
Communication between staff and patients
Continuity of care
Public involvement
Quality of care
Quality of staffing
Quality of treatment
Service closure
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 
Rep-5829

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
CCG
If this work has been done in partnership, who is the partner? 
NHS Durham Dales, Easington and Sedgefield Clinical Commissioning Group (DDES CCG), NHS North Durham CCG
Primary research method used 
Structured interview
Survey
How was the information collected? 
Survey

Details of health and care services included in the report

Community services 
Community healthcare and nursing services

Details about conditions and diseases

Conditions or diseases 
Cardiovascular conditions

Details of people who shared their views

Number of people who shared their views 
155
Age group 
All people 18 and over
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.