Staying Connected Webinar Report December 2020

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Summary of report content

Healthwatch In Sussex hosted an online webinar for 90 families and friends of care home residents. It explored the impact and potential solutions to the separation of care home residents and their loved ones in a pandemic.

It was found that family members had a reduction in visitation which impacted family members and care home residents' wellbeing. Some care homes were developing positive initiatives to ensure everyone could stay connected. Support organisations reported the deterioration of mental and physical health of care home residents as a result of reduced family interaction and support. 

A number of recommendations were made including sharing findings with relevant stakeholders and promoting good practice. 

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General details

Report title 
Staying Connected Webinar Report December 2020
Local Healthwatch 
Healthwatch Brighton And Hove
Date of publication 
Thursday, 11 February, 2021
Date evidence capture began 
Tuesday, 10 November, 2020
Date evidence capture finished 
Tuesday, 10 November, 2020
Type of report 
Report
Key themes 
Access
Digitalisation of services
Health promotion
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Support
Healthwatch reference number 
Rep-8052

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Deliberative event
How was the information collected? 
Research
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
90
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.