Stalham Staithe Surgery Feedback

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Summary of report content

From September 2020 to August 2021, Healthwatch Norfolk received 14 reviews for Stalham Staithe Surgery. Most of these were collected at an engagement event at the surgery on 23rd August 2021. The reviews have an average star rating of 4.2 out of five. Patients were most satisfied with the cleanliness of the surgery with an average rating of 4.8 out of five and least satisfied with staff attitudes with an average rating of 4.4.

Overall, most patients who shared feedback were happy with the service they had received from Stalham Staithe Surgery.

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General details

Report title 
Stalham Staithe Surgery Feedback
Local Healthwatch 
Healthwatch Norfolk
Date of publication 
Tuesday, 26 October, 2021
Date evidence capture began 
Tuesday, 1 September, 2020
Date evidence capture finished 
Tuesday, 31 August, 2021
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Quality of care
Staff attitudes
Waiting time to be seen once arrived at appointment

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.